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Domain Registration FAQ

Before Registration​

Can I get a refund after registering a domain?​

A domain is a digital product that takes effect immediately. Once successfully registered, it is not eligible for a refund. Please carefully verify the domain name, extension, term, and registrant information before registering.

How long does it take for a domain to become active after registration?​

Most generic top-level domains (such as .com, .net, .xyz) become active within minutes after successful registration. Some country-code domains may require additional registration document review. Once the review is passed, activation usually takes 1–3 business days.

Why can't I purchase a domain that shows as "available"?​

Possible reasons include:

  • The domain was registered by someone else after your search (we recommend purchasing immediately)

  • The domain is a premium domain and the price was not displayed correctly during the search

  • The registry temporarily adjusted the availability status of the domain

  • Your account has unresolved outstanding fees or security restrictions

We recommend refreshing the search results or contacting customer support for confirmation.

How many domains can I register?​

NamesLink does not limit the number of domains you can register. Both individual and business users can register as many domains as they need.

Registration Information​

Can I modify my registration information if I entered it incorrectly?​

Yes. Log in to your NamesLink account, go to Domain Management > target domain > Edit Registrant Information, and you can update the registrant details.

Can the domain owner be changed?​

Yes. A domain owner change refers to transferring the domain to another registrant (for example, from an individual to a business, or from Account A to Account B). NamesLink supports the following change methods:

  • Change within the same account: Modify the domain registrant contact profile

  • Transfer in / transfer out: Complete the cross-registrar transfer through a domain transfer

Will my domain information be made public?​

The system enables Domain Privacy Protection to hide personal information. Some country-code domains cannot enable privacy protection due to local registry policy restrictions.

Domain Management​

How do I set up DNS records after registration?​

  1. Log in to your NamesLink account

  2. Go to Domain Management and find the target domain

  3. Click Manage > DNS Records

  4. Add or modify DNS records (A records, CNAME records, MX records, etc.)

  5. Save the settings. They usually take effect globally within minutes to 48 hours

NamesLink provides free DNS resolution services. You can also use a third-party DNS service (such as Cloudflare).

How do I change the domain's DNS servers?​

  1. Go to Domain Management > target domain > Change DNS

  2. Select Custom DNS

  3. Enter the new DNS server addresses (for example, ns1.cloudflare.com, ns2.cloudflare.com)

  4. Save the settings

After changing the DNS servers, the domain's resolution will be managed by the new DNS provider.

Can I set up domain forwarding?​

NamesLink does not currently support this feature.

Renewal and Expiration​

Will I receive reminders before my domain expires?​

Yes. NamesLink will send reminders via email 60 days, 30 days, 15 days, 7 days, and on the expiration date. We recommend enabling auto-renewal to avoid missing the deadline.

Can I recover a domain after it expires?​

Yes, but it depends on how much time has passed since expiration:

  • Grace period (0–30 days): You can renew at the regular price and restore the domain immediately

  • Redemption period (30–60 days): Recovery is subject to platform redemption policies and fees

Why is my website still inaccessible after renewal?​

Possible reasons:

  • DNS cache has not refreshed: Global DNS cache refresh takes time, usually restoring within 24–48 hours

  • DNS settings lost: If the domain was expired for an extended period, DNS records may have been cleared and need to be reconfigured

  • Server issues: Please check whether your website server is running normally

We recommend waiting 24 hours after renewal. If the issue persists, please contact customer support.

Pricing and Payment​

Why do domain prices change?​

Domain prices may change for the following reasons:

  • Registry price adjustment: Registries (such as Verisign) may adjust wholesale extension prices annually

  • Currency exchange rate fluctuations

  • Promotions: First-year registration discounts and limited-time offers will revert to standard pricing after the promotion ends

  • Premium domains: Some popular words belong to the premium word list, and their prices are set individually by the registry

What payment methods are supported?​

NamesLink supports the following payment methods:

  • International credit cards (Visa, MasterCard)

  • Alipay

  • Bank transfer